Macy’s Makes Management Changes?

Peter Sachse

Peter Sachse

CINCINNATI–Thomas Cole is retiring as Macy’s chief administrative officer, the company announced, triggering a number of changes in the retailer’s executive ranks.

Peter Sachse, Macy’s chief stores officer, will assume additional responsibility for store planning, design and construction. All Macy’s stores, as well as the region, district and central stores organization and visual merchandising, continue to report to Sachse, who reports to Terry Lundgren, chairman, president and CEO.

Robert Harrison, previously Macy’s executive vice president for omnichannel strategy, is assuming the newly-created role of chief omnichannel officer, reporting to Lundgren. In addition to his existing role managing the development of strategies to closely integrate the company’s stores, online and mobile activities, Harrison will assume responsibility for systems and technology, logistics and related operating functions.

Karen Hoguet, Macy’s Inc. chief financial officer, will assume additional responsibility for credit and customer services, real estate, non-merchandise purchasing and sustainability. All of the company’s finance and accounting functions report to Hoguet, who reports to Lundgren.

William Allen has joined Macy’s as chief human resources officer. Allen, who previously served as senior vice president of AP Moller-Maersk A/S, will oversee Macy’s Inc. human resources, diversity strategies, and corporate communications and external affairs functions, and reports to Lundgren.

“These adjustments to our senior leadership team provide continuity and strengthen our ability to innovate as we work to maximize results in the years ahead from our core business strategies, including My Macy’s localization, omnichannel alignment, and customer engagement,” Lundgren said in a statement.

Lundgren also praised Cole, who is retiring after 41 years with the company, for his leadership in helping to guide the company through “periods of unprecedented change.

“Tom’s influence has been particularly profound over the past seven years as we integrated the acquisition of The May Department Stores Company, migrated to the nationwide Macy’s brand, developed new business and organization structures, aggressively pursued our omnichannel vision and improved our customer shopping experience,” Lundgren said.

Macy’s Makes Management Changes

Peter Sachse

Peter Sachse

CINCINNATI–Macy’s, Inc. has made several changes to its senior executive leadership team.

Ron Klein, Macy’s chief stores officer, will retire effective March 31, 2012, after 36 years with the company. He will devote the next two months to a smooth transition of the chief stores officer position, the company said. Peter Sachse, Macy’s chief marketing officer and chairman of macys.com, will succeed Klein as Macy’s chief stores officer, effective Feb. 13. Sachse will be responsible for the nationwide portfolio of Macy’s stores, as well as the region and district stores organization and visual merchandising. He will also retain responsibility for the company’s omnichannel strategy, which brings together stores, online and mobile capabilities. He will remain a member of the company’s executive committee and continue to report to Terry J. Lundgren, chairman, president and CEO.

Jeffrey Gennette, Macy’s chief merchandising officer, will assume additional responsibility for overseeing marketing and macys.com. He will closely coordinate those functions within the company’s My Macy’s localization and omnichannel strategies. Gennette will remain a member of the company’s executive committee and continue to report to Lundgren.

Jeff Kantor, president-merchandising of macys.com, will become chairman of macys.com, effective Feb. 13. Kantor and Kent Anderson, president of macys.com, will continue to oversee Macy’s Internet
business and play a key role in the omnichannel strategy, the company said. Kantor will join the company’s executive committee and report to Gennette.

Martine Reardon, executive vice president for marketing, will succeed Sachse as Macy’s chief marketing officer, effective Feb. 13. In this role, Reardon will be responsible for all marketing, advertising,
creative development, social media, cause marketing, brand public relations, tourism marketing, customer insights and data analysis. She will join the company’s executive committee and report to Gennette.

“These changes reflect the strength of our senior-level talent and the teamwork that drives our company’s key growth strategies – My Macy’s localization, omnichannel, and MAGIC Selling customer engagement,” Lundgren said. “Our organization is deep and experienced, which facilitates our ability to crisply execute strategies and to move quickly to capitalize on new opportunities as they arise.”

Lundgren also noted “the outstanding contributions” Klein made to the company for nearly four decades. “In every position over the years, Ron has led with passion. He keenly understands customers’ needs and how to serve them through stores that are customer-centric and locally focused. Ron and Peter have worked side-by-side for many years, which allows us to move forward without skipping a beat,” he added.