What is business excellence?
I asked myself that same question when I was presented with the opportunity to be this month’s guest columnist.
By definition, excellence is the “fact or state of excelling.” OK, so excelling in what—everything? Strategy, marketing, finance, technology and those sorts of things? That seems very broad. I think the answer is a little more simplistic—business excellence is having a great, not good, business.
The following are a few observations I’ve made over the years for what constitutes a GREAT business: