15894 Thu, 01/08/2009 - 1:10pm
DIAMOND BAR, Calif.–Dacor has introduced a program to help consumers who purchased the company’s appliances to resolve technical issues quickly and efficiently.
Called Dacor Distinctive Service, the program aims to help consumers with technical problems with as few phone calls as possible. Consumers with a problem can call the service center at (800) 793-0093, Ext. 2822, or visit the center’s Web site, dacor.com/DistinctiveService, where he or she can fill out an online form to send a message to the service team. A team representative then calls the consumer and talks him or her through diagnostic tests that attempt to solve the problem.
If the diagnostic tests determine that replacement parts are needed, Dacor will order and ship them to the consumer’s authorized Dacor “servicer.” When the servicer receives the parts, it contacts the consumer to schedule an appointment and resolve the issue with one visit.
The program has been tested in the Southern California market and rolled out to 12 other geographical areas in advance of a nationwide launch. According to a Dacor statement, the program has resolved 20 percent of all reported use and care issues over the phone, and corrected 75 percent of customer issues with one in-home service call.