WESTLAKE VILLAGE, Calif.–A study by J.D. Power and Associates cited Best Buy as the top major-appliances retailer in customer satisfaction.
According to the results from J.D. Power’s 2009 Appliance Retailer Study, Best Buy achieved a score of 797 out of 1,000, and performs particularly well in installation and delivery service. Finishing second was hhgregg, the Midwest appliance-mattress-consumer electronics chain, which did well in sales staff and price. Lowe’s was third, and was lauded for its store facilities and merchandise.